Project Background:

Due to stagnate updates from a vendor and an opportunity to consolidate the internal resources of two teams into a single video platform with additional features, we were preparing to migrate video and audio content from two platforms to a single one. The content in our current platform was strictly learning and performance support focused and owned by 11 separate learning teams each with their own unique channel structure. While we could rely on reports to identify content owners, it would be a manual process to map out the channel and sub-channel structure of the current system.

For initial set up and migration, the plan was to have the system staged for each business unit to be able to begin the process of migrating their own content. Meetings had to be hosted with each group to identify their content migration, and discuss the proposed new channel structure. In tandem to these meetings, the video platform would have to be customized to meet the company UI/UX style guidelines, all configuration settings needed to be tested and documented, and the business processes had to be tested against the platform functionality and discussed as limitations arose.

We reached a point where the system was about 90% set up when we ran into a technical security challenge that caused us to put a pause on the project. This technical challenge would eventually lead to a split from the two teams having to share a single platform. One team needed a single feature turned on, the other could not allow it due to security reasons related to more sensitive content.

When we finally did get back into the video platform, in our own instance where we could customize every setting independent of a second team, it really emphasized how important it was to document everything. Our first round of set up and customization took 4 months. The work that was put into the configuration procedures and testing along the way allowed for the new instance to be set up in only 3 days time. Before working on this project, I had a minimal amount of exposure to CSS but I learned a lot along the way.

What was my role in this project?

• Coordinated with leaders and hosted discussions for each of the 11 learning content teams to map out their new channel structure

• Reconciled all teams’ feedback and channel changes into a single source document

• Taught myself CSS in order to customize the look and feel of the Media Center to match company UI/UX guidelines

• Coordinated with the vendor’s customer success manager to clarify questions about functionality as we built the system

• Tested and documented all of the configuration procedures for the platform

• Identified bottlenecks and brought them to leadership as we encountered internal and external security hurdles

• Acted as the subject matter expert and support for an Instructional Designer contractor hired to help build the virtual onboarding program

• Facilitated and instructed virtual training sessions