MVR and Post-Accident Processes
Respect their knowledge.
Project Background:
Two years prior to the start of this project, three legacy companies merged. Each of these legacy companies had a fleet of vehicles each with their own tracking hardware and policies on how leaders should report accidents when they happen. Flash forward two years, the platform and vendor partners have been selected and policies were being standardized across the new organization. Before the launch of the new Motor Vehicle Reporting (MVR) platform, the stakeholders reached out to our team to support the launch of the new policies and platform, and bring awareness to resources available on the company intranet.
Early discussions with the stakeholder uncovered that the “new policy” was being carried over from one of the legacy companies. This meant that roughly a third of the potential audience may have already been familiar with the content we were going to develop, but since this course would become a compliance requirement for managers of employees with company vehicles, learners who already knew the content would still need to go through the training. The stakeholder for this project was a great partner because she was both collaborative and trusted the expertise we brought as Instructional Designers. The solution we agreed on was a course with a pre-assessment and four potential learner paths:
Learners who passed the pre-assessment and missed no questions immediately skipped the course content and were sent to the summary screen explaining they received a perfect score and marked complete. (Approximately 5-7 minutes to complete.)
Learners who miss only Motor Vehicle Reporting (MVR) question(s) of the pre-assessment, but get all Post-Accident questions correct, only experience the MVR portion of the course. After the content they are taken to a final assessment. (Approximately 15 mins to complete.)
Learners who miss only Post-Accident question(s) skip the MVR content and only experience the Post-Accident portion of the course. After the content they are taken to a final assessment. (Approximately 15 mins to complete.)
Learners who miss questions in both the MVR and Post-Assessment sections are shown the full course content plus the final assessment. (Approximately 30 mins to complete.)
In the end we were successful in driving new post-accident submissions to the Employee Services Center team, increasing traffic to the resources page on the company intranet, and reduced the amount post-accident submissions that did not follow proper reporting procedures.
Select to view the MVR and Post Accident Processes homepage.
Select this image to view the Pre-Assessment Introduction screen.
Select this image to see a Post-Accident question.
Select the image to see the message users receive if they miss an MVR and an Post-Accident question.
Select this image to see an example of a content slide asking users to select an external resource.
Select this image to see a frame of the summary slide.
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What was my role in this project?
Storyboarded and wrote all the content
Hosted the kick off call to define the project success and business impact
Wrote and defined the learning objectives for this project
Convinced stakeholders that the pre-assessment method could save learners time by allowing those who know the content to skip the course
Programed the eLearning course logic to allow for four different paths based upon the learner’s performance in the pre-assessment
Designed and developed the support portal and eLearning course
Illustrated the vector graphics
Recorded and edited the narration voiceover
This project was made with the following tools:
Storyline 360
Adobe Illustrator
Xyleme
Adobe Audition