Learning Reinforcement Onboarding

Author for reuse.

Project Background:

At this point my team owned several tools within our organization’s learning ecosystem. A new learning reinforcement authoring platform was being added to our toolbox. Unfortunately the onboarding provided by the vendor did not meet our expectations or needs. My task was to develop an internal learning reinforcement onboarding program and performance support to enable other Instructional Designers to build successful learning reinforcement programs. If we were successful, we would eliminate the need to pay for less than stellar vendor onboarding for future Instructional Designers, and we would champion this new platform to the internal customers that comprised our decentralized learning organization.

With any project I work on, I map out the content for reuse opportunities and when possible use single source publishing strategies. In this case a Learning Activity based around Bloom’s Taxonomy was one piece that was reused in other content targeted towards new Instructional Designers and Curriculum Managers.

As a result of this program we delivered future onboarding sessions internally, developed performance support for business processes, and prevented further spend on external vendor costs related to onboarding and support.

Select this image to view a sample of the reference guide containing all performance support and onboarding information.

Select this image to view a screenshot of this interactive Storyline infographic.

Select this image to see how the Bloooms Taxonomy Activity was embedded into performance support documents.

Launch Course Sample

This requires a password to access. Please reach out to me to request.

What was my role in this project?

Researched published works about why and how people forget, and what are the characteristics of successful learning reinforcement programs
Collaborated with the vendor to clarify information in their online resources and provided platform enhancement suggestions
Wrote actionable and measurable learning objectives
Developed and operationalized an intake process for Instructional Designers to submit auto-enrollment requests for new programs
Developed a pre-onboarding program to demo the platform and prepare participants for the virtual building session
Modified or illustrated all of the graphics and iconography seen in this project
Designed and developed the Facilitator and Participant Guides, the online performance support materials
Facilitated the virtual onboarding sessions